Bandely

User Data Deletion

Instructions for requesting deletion of data associated with Bandely or with integrations connected to an account.

Last updated: April 11, 2026

Bandely provides a channel to request deletion of personal or operational data associated with an account, subject to identity validation and to any legal or contractual retention obligations.

How to request deletion

Send an email to soporte@bandely.com with the subject line "Data deletion request" and include as many identifying details as possible so the correct account can be located.

  • name of the person or company
  • email address associated with the account
  • phone number or connected channel, if applicable
  • user ID, business ID, or any internal reference available
  • scope of the request, such as full account, messages, or contact records

Validation and timing

Before deletion is executed, Bandely may ask for additional verification to confirm that the request comes from an authorized person.

After validation, the request will be processed within a reasonable time unless legal, contractual, or security obligations require some information to be retained.

What may still be retained

Certain minimum records may remain stored for legal, tax, anti-fraud, security, backup, or contractual compliance reasons even after a deletion request.

Questions

If the request is related to data obtained through Facebook, WhatsApp, or another integration, include the relevant channel and identifier to speed up the process.