Bandely

Privacy Policy

How Bandely collects, uses, stores, and protects information related to its website, platform, and automation services.

Last updated: April 11, 2026

This policy explains how Bandely handles personal and operational information when someone visits bandely.com, uses the platform, or interacts with connected integrations.

By using the website or the services, the user agrees to this policy to the extent permitted by applicable law.

Information we collect

We may collect contact details, access data, business information, messages, operational metadata, and other information submitted by the user or by the customer organization through Bandely.

We may also collect basic technical information such as IP address, device, browser, usage events, security logs, and metrics needed to operate the service.

How we use information

We use information to provide the platform, automate conversations, keep integrations active, deliver support, improve the product, prevent abuse, and comply with legal obligations.

  • create and manage accounts and workspaces
  • process conversations, orders, campaigns, and operational events
  • answer support requests and resolve incidents
  • monitor service stability, security, and misuse

When information may be shared

Bandely does not sell personal data. We may share information with providers involved in operating the service, such as hosting, analytics, email, authentication, messaging, or infrastructure vendors, when reasonably necessary.

We may also disclose information when required by law, in response to a valid request from a competent authority, or when needed to protect rights, safety, or service integrity.

Retention and security

We retain information for as long as necessary to provide the service, fulfill legitimate operational purposes, resolve disputes, and comply with legal or contractual obligations.

We apply reasonable technical and organizational safeguards to protect information against unauthorized access, loss, alteration, or improper disclosure. No system can guarantee absolute security.

Rights and requests

Users and customer organizations may request access, correction, or deletion when applicable. For privacy or data handling questions, contact soporte@bandely.com.

Deletion requests can be initiated through the page published at https://bandely.com/data-deletion.

Changes to this policy

We may update this policy to reflect legal, technical, or product changes. The current version will always be the one published at this URL together with its last updated date.